Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 920-406-6000 or make an appointment online!
What People Say About Us
I cannot say enough amazing things about the staff and service that we received at Marv's! My son is there for college and needed some work done on his Jeep. The staff was so friendly and knowledgeable and made me feel very comfortable from very far away. I highly recommend Marv's!
They keep my old beat up car running, I can afford their rates, they've always gotten it turned around in time so I've never missed work, and they stood behind their warranty when I needed an adjustment.
They are like family takes great care of me. Referred many family and friends who are taken very well care of. I can be out and talk about cars and I meet a stranger who recommends Marvs to me and I smile because all my vehicles there.
I have a hard time believing some of these one-star ratings are talking about the same place that I'm thinking of. Marv's is FANTASTIC and full of great people who want to do anything they can to please the customer. Sometimes they even vacuum or wash my car for free if they have a few minutes of time on their hands (which is rare)! I love this place and have referred tens of hundreds of people to them!
Incredible service, work and integrity at Marv's !!! They made my 03 Windstar drive like it's brand new again!! Laura is a true gem! I appreciate her knowledge and experience. She explains exactly what is going on with a vehicle and in terms a person can understand. Keep up the GREAT WORK!!!!
Great place. These good folks have always taken good care of me. VERY fair in pricing.